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Returns policy

Right of withdrawal (Directive 2011/83/EU) from distance contracts based on the Law on Distance Contracts. 2251/1994 as in force after L. 4933/2022. Return of products

The Customer may withdraw from the sales contract and return the product to the company, subject to the following specific terms and conditions:

α) If the product does not have an actual defect, within a period of fourteen (14) calendar days from the date of receipt of the product, when the Customer acquired physical possession of the product and in the case of several products ordered by the Customer with one order and delivered separately from the time of receipt of the last one, the Customer is entitled to withdraw from the sale (hereinafter “Withdrawal”).

b) In order to accept the return of the product, the original purchase document (retail receipt, invoice) must be presented by the person who originally purchased the product and whose details appear on the purchase document.

c) The return of the product is accepted only if the customer has previously paid any amount charged by the company for the shipment of the product to him and the shipping costs for its return.

d) The packaging must be in good condition and the product must not be damaged or damaged (in whole or in part) and the label indicating the Serial Number of the product must not have been removed.

e) Before returning the product, the customer must notify in writing the withdrawal statement by filling in the relevant form and sending it to,
before the 14 calendar days from receipt of the product:

a) either to the postal address of “KIOSIDIS I.K.E./KIOSIDIS PRIVATE COMPANY P.C.” with the distinctive title ‘JOHNY’, 16 km Thessaloniki-Serres, P.O. Box 57200,

b) or at the e-mail address and the company is obliged to confirm in writing the receipt of the withdrawal notice.

f) The customer is obliged to return the products within fourteen (14) calendar days from the day on which he communicated the withdrawal, to the above address of the company at his own expense.

g) Following the declaration of withdrawal, the company is obliged to refund to the Customer the price received. In the case of billing the Customer by credit card or debit card, the
debit card, the company, if it has received the price from the Bank, will be obliged to inform the Bank of the cancellation of the transaction and the Bank will
take any action provided for, while bearing no responsibility for the time and manner of execution of the set-off, which is governed by the contract drawn up
between the issuing bank and the Customer.

η) The Customer is liable to indemnify the Company if it has made use of other than what is necessary to ascertain the nature, characteristics and function of the
goods in the period until the receipt of the returned product to the company, which company is entitled to agree with the customer on compensation even with
mutual set-off.

Exceptions to the Right of Withdrawal

The right of withdrawal under Art. 2251/1994 shall not apply and shall not apply in the following cases:

(a) where the customer has given his prior express consent for the performance of the contract to commence during the period of validity of the right of withdrawal or has acknowledged that he loses the right of withdrawal;

b) for the supply of products manufactured according to the customer’s specifications or clearly customised

c) when the product is unsuitable for return (totally or partially damaged) or when its operation becomes impossible due to misuse by the customer during
that the right of withdrawal applies and until its final delivery to the company.

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